Asterisk Call Center System

  • Manage Call Center
  • There are two user , Supervisor and Agent
  • There are several activites to manage call center such as.
    • Login : Every user in call center has to registered in call center system as Agent
    • Whispering : Way of superviser coaching their agent. Supervisor and agent can hearing each other, but not the callers that only hear agents voice
    • Spying : Way of supervisor spying on agent by hearing agent-callers conversation
    • Pause : Way of agent remove their existance temporary in call center.
  • Monitor each queue in call center.  who is online, how many agent available, call waiting, agent offline.
  • Report every answered and unanswered calls. The report will present the history call data in certain time.
    • Answered data are, how many answer call, caller number, duration, hangup cause such as user hangup or caller hangup, agent who pick up the phone
    • Unaswered data are, how many unanswer call, caller number, total wait time caller
  • Report format in PDF, CSV and Excell.
  • Include play sound recording file.
  • Support Call Forwarding. When there's no agent available in call center, every call will be directed to agent's personal number such as handphone number.
  • Support Call Pop Up. There will be pop up notifier when call is being answered by agent.
  • Support CRM Integration by Using CURL